Delivery & Returns

Delivery

Shipping costs will vary and are calculated at checkout.

We are more than happy to ship worldwide and we would like to stress that we do not charge the taxes or import costs; please look into these with your local district before purchasing from overseas as they will be applicable and payable by yourself the customer.

Please allow 2-3 days for your item to be made and 7-10 days for personalised of bespoke items before being shipped.

For any queries please use the contact form at the bottom of this page.

Returns

Both Moo and Boo think you will love the products you've bought and we want to ensure you will come back again and again and tell all your dog obsessed friends about us. If however, you find that for whatever reason your purchase is not suitable, we would be happy to offer an exchange, or refund the cost of the item. There are just a few things we ask...

If you need to return an item, please contact us 'within 14 days of original purchase'. That way, we will know that it is coming back and know what to do when your item is received. The item must be returned in new and unused condition, in any original packaging with labels attached, and MUST be free from dog hair.  

 

**Please note: We are sorry but there are no returns/exchanges for bespoke or personalised items.**